Reference

Terms Before You Open

We keep the terms plain so you can read them before you open an account.

IndonesiaLocal lawDANAQRIS
bos01 Terms Before You Open
CONTACT PATHS

Ask Us About The Terms

If you want help reading a clause, we answer through live chat, WhatsApp, and email so you can choose the channel that matches your record.

Live Chat Open live chat from the account page between 09:00 and 21:00 WIB.
WhatsApp Send your policy question by WhatsApp if you want a short read on acceptance…
Email Use email for document requests, change requests, or a longer dispute record.
POLICY CARE

How We Handle Policy Data

We keep policy data separate from promotional mail and store only the records needed for account history, security checks, and dispute handling.

Data Use

We use your registration data to run the account, check payment ownership, and answer term questions.

Cookies

Cookies keep your session alive, remember language choice, and help us show the current policy page without repeating the login…

Account Security

Use a private device when you send account changes or payment slips.

Record Retention

We keep policy records only as long as needed for account handling, dispute handling, and legal duties.

Change Requests

If you want to change stored details, contact us from your registered email or open live chat.

Access Checks

If a clause blocks access in your region, we keep the account flow closed until the issue is allowed under…

Terms Questions We Hear Most

These questions focus on what the terms mean when you open an account, send a payment, or ask us to change stored details. We keep the answers short so you can match the clause to the action you want to take. If your case is unusual, use your registered email, live chat, or WhatsApp and we will point you to the right paragraph.

Yes. By submitting the registration form, you accept the current terms on this page and any linked policy text. If you do not agree, stop before you send your details or payment method.

We may update the terms when our process, payment checks, or legal duties change. The current version on the site controls, and we expect you to read it before your next account action.

The account is for you alone, with one set of details and one registered payment holder. If your region or local law does not allow access, we keep the account flow closed.

When you deposit with DANA, OVO, GoPay, or QRIS, the wallet name should match the account holder name. If the details do not match, we may hold the action until we can confirm ownership.

Send a request from your registered email or open live chat. We may ask for a matching ID image, a payment slip, or a short statement so we can process the change safely.

If access is not permitted where you are, the terms do not create a right to use the site. We keep the account unavailable in those places and will tell you what step failed.